Terms of service
Signed Off Wellness Inc.
Effective Date: 2026
This Terms of Service Agreement ("this Agreement" or "these Terms") is a legal agreement between you, on the one hand, and Signed Off Wellness Inc. and its subsidiaries and affiliates (collectively, "Signed Off," "the Company," "us," or "we"), on the other hand, regarding your use of services — including any classes, events, or activities hosted, sponsored, or affiliated with Signed Off (together, the "Program"), whether at or via a Signed Off in-person location, signedoff.ca, the Signed Off booking app, guides or hosts employed or otherwise retained by Signed Off, and/or any applicable downloadable software program you are accessing or installing on your device, including any classes, events, and/or activities available through that software program (together, the "Service" and the Signed Off booking app and any other apps included in the Service, together, the "Apps").
By clicking "I Agree," "I Accept," or equivalent language, you agree to be bound in all respects by this Agreement, and you will waive certain legal rights, including the right to sue or claim compensation, as set forth below.
Part 1: Release of Liability, Waiver of Claims & Assumption of Risks
Please read carefully.
In consideration of Signed Off permitting you ("I" or "me") to participate in activities as defined below, and for other good and valuable consideration, you agree to all the terms and conditions set forth in this Agreement.
Scope of Activities
For the purposes of these Terms, the "Program," "Service," and "Activities" include, without limitation:
– Use of saunas, cold plunge, contrast therapy equipment, showers, changerooms, washrooms, relaxation areas, and all other facilities or amenities at any Signed Off location;
– Participation in any sessions, classes, workshops, events, or other programming, whether guided or self-led, including but not limited to hot and cold contrast therapy, breathwork, aufguss, meditation, and other wellness-related activities;
– Use of any equipment, furniture, or products provided by Signed Off, including benches, buckets, ladles, essential oils, mats, towels, robes, and seating areas;
– Presence in or movement through all interior and exterior areas of any premises operated, leased, or otherwise used by Signed Off, including entrances, exits, stairways, sidewalks, and adjacent areas; and
– Any activities reasonably incidental to the foregoing, including arriving at, waiting at, and departing the premises in connection with your participation in the Program, Service, or Activities.
You acknowledge and agree that all of the foregoing are included within the "Program," "Service," and "Activities" referred to throughout this Agreement.
Health Disclaimer
I fully understand that I will be engaging in Activities with Signed Off that may involve physical exertion and risks of serious injury, including permanent disability and death, which might result not only from my own actions, inactions, or negligence, but also from other persons, the Activities, or the condition of the premises or equipment used.
I understand that it is my responsibility to determine that I am physically and medically able to participate in the Program and, if necessary, to consult with a physician prior to participation. I represent and warrant that I have no medical condition that would prevent my participation in the Program, including no known history of fainting or epilepsy, and that I am not currently pregnant or breastfeeding.
I understand that participation in hot and cold contrast therapy can involve significant cardiovascular and thermoregulatory stress. I affirm that I am physically fit to participate and have consulted a physician if necessary. I will immediately stop and notify staff if I experience dizziness, chest pain, shortness of breath, or any other concerning symptoms.
In the event of illness or injury, I authorize Signed Off and its staff to provide first aid or obtain emergency medical treatment as deemed necessary, and I accept full responsibility for any associated costs.
Contraindications
Use of the Services is contraindicated during pregnancy. We will admit a pregnant individual only upon presentation of a current written physician's clearance note acceptable to us. If you have any cardiovascular condition, uncontrolled hypertension, respiratory disorder, neurological condition, cold intolerance, or any other medical condition that may make hot or cold therapy unsafe, you must obtain medical advice before using the Services. You may not use the Services if you have any open wounds.
Assumption of Risks
1. I am aware and understand that the Activities may involve many risks, dangers, and hazards, including but not limited to the risk of serious injury, death, or property damage. I acknowledge that I am voluntarily participating in the Activities. I freely accept and fully assume any and all of the risks, dangers, and hazards involved and the possibility of injury, death, or property damage, whether caused by the negligence of Signed Off or otherwise. I understand that I should consult a doctor in advance of participating in any of the Activities and that I should advise Signed Off of any health concerns before starting the Activities.
2. I hereby expressly waive and release any and all claims which I have or may in the future have against one or more of Signed Off, any entities owned in whole or in part by Signed Off, and each of their affiliates and their respective directors, managers, officers, employees, agents, representatives, shareholders, successors, and assigns (collectively, the "Releasees"), arising out of or related to any of the Activities (including while on my way to, while at, and while leaving any premises at which Signed Off offers the Activities), the Program and/or the Service, due to any cause whatsoever, including without limitation the negligence of Signed Off or any other Releasee, breach of contract, or breach of any statutory or other duty of care owing under Occupiers' Liability legislation or otherwise.
3. I covenant not to make or bring any such claim against Signed Off or any other Releasee, and forever release and discharge Signed Off and all other Releasees from any liability whatsoever under such claims. I shall indemnify, defend, and hold Signed Off and all other Releasees harmless against any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including reasonable legal fees, incurred in connection with any third-party claim, suit, action, or proceeding arising out of or resulting from the Activities.
4. I accept that the Company assumes no responsibility whatsoever, directly or indirectly, for any of my personal property, regardless of whether such property is lost, stolen, or damaged.
5. In the event that a court of competent jurisdiction determines that the release of claims set forth herein is not valid, I agree that in no event shall the Releasees' aggregate liability arising out of or related to any of the Activities, the Program, or the Service exceed the greater of (i) the total amount paid by me to Signed Off in the 6 months preceding the event giving rise to the claim; and (ii) $500.
6. This Agreement constitutes the entire agreement of Signed Off and me with respect to the subject matter contained herein and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter.
7. If any term or provision of this Agreement is held to be invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction.
8. This Agreement is binding on and shall enure to the benefit of Signed Off and me and each of our respective heirs, executors, administrators, successors, and permitted assigns.
9. This Agreement shall be interpreted and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any claim or cause of action arising under this Agreement may be brought only in the courts of the Province of Ontario, and I hereby consent to the exclusive jurisdiction of such courts.
10. The parties hereto have required that this Agreement and all documents and notices resulting from it be drawn up in English. Les parties aux présents ont exigés que la présente convention ainsi que tous les documents et avis qui s'y rattachent ou qui en découleront soit rédigés en la langue anglaise. Signed Off receives the benefit of this Agreement on behalf of the other Releasees, as trustee and agent for such Releasees.
11. Signed Off shall be entitled to enforce this Agreement on behalf of each of the other Releasees.
12. Without limiting any of the foregoing, I agree that if I am engaging in the Activities, the Program, and/or the Service in my capacity as an employee, agent, director, officer, or other representative of any entity (including, without limitation, a company, partnership, or trust), I agree that I am authorized to bind such entity, and that by entering into this Agreement, I also agree that this Agreement shall be deemed to apply to any claims that such entity may have arising from or relating to the Activities and shall function as a release from both (i) me in my individual capacity; and (ii) such entity.
13. I acknowledge that I have read and understood all of the terms of this Agreement and that I am voluntarily waiving substantial legal rights, including the right to sue Signed Off and the Releasees.
Part 2: Additional Terms
Eligibility
You must be 18 years of age or older to use any of Signed Off's programs and services. By agreeing to this Agreement during the sign-up process, you represent and certify that you are legally able to enter into any and all purchase and other agreements with Signed Off and its partners, vendors, agents, and service providers.
Safety, Medical & Facility Conditions
I acknowledge that Signed Off facilities include heat and cold exposure, wet or uneven surfaces, and other inherent environmental conditions associated with sauna and contrast therapy use. I agree to exercise caution when moving through all areas of the facility, including changerooms, showers, and relaxation zones, and to follow all posted signage and staff instructions at all times.
Signed Off reserves the right to refuse entry or remove any participant acting in an unsafe or inappropriate manner, without refund. Signed Off may limit the number of guests permitted in any room or area at any time to ensure safety and comfort.
Wet surface warning: Wet surfaces are inherently slippery. You must take reasonable care when moving through the facility. Signed Off will not be liable for injuries that could have been avoided by exercising ordinary caution.
Community Guidelines
By joining and participating in the Signed Off community, you agree to the following guidelines.
Privacy:
• Do not publish your personal information in a public community, whether online or otherwise. Please use direct messaging when personal information must be shared.
• Do not take screenshots from Signed Off's community and post them anywhere without explicit prior written consent from the publisher of the original content.
• Do not share private conversations between users that were had with the expectation of remaining private.
Respect:
• Threatening language, harassment, violence, racism, bullying, attacks on or intimidation of any party — including community members or staff — malicious speech, hate speech, or discrimination based on race, colour, ethnic origin, religion, disability, gender, gender identity, age, veteran status, marital status, nationality, sexual orientation, size, or any other characteristics protected under applicable law will not be tolerated.
• Signed Off is a welcoming community where diversity is encouraged to thrive. Treat each other with respect.
Additional Health Disclaimer
I agree to conduct myself in a safe and reasonable manner at all times. I agree that I will not participate in the Program while under the influence of drugs or alcohol, and will not consume drugs or alcohol while participating in the Program.
Notice regarding photosensitive seizures: A very small percentage of people may experience seizures or blackouts when exposed to certain visual images, such as light flashes or patterns that may appear in videos or visual simulations. Even if you have never had a seizure or epilepsy before, some people may have an undiagnosed condition that can cause photosensitive epileptic seizures. Symptoms may include lightheadedness, altered vision, eye or face twitching, jerking or shaking of arms or legs, disorientation, confusion, or momentary loss of awareness. Immediately stop participating and consult a doctor if you experience any such symptoms.
Account
In order to use the Service, you must create an account. When registering, you must provide accurate and complete information and promptly update this information to keep it current. You are solely responsible for all activities that occur through your account and are required to keep your login credentials confidential. Users are required to choose passwords that meet the highest standards of strength.
Please notify us immediately of any unauthorized use of your account or any breach of security by emailing lisa@signedoff.ca. We may suspend or terminate your account at any time if we believe you have breached these Terms, engaged in fraud, shared your login credentials, or otherwise misused the Services.
Bookings, Cancellations & Refunds
Booking. All sessions must be booked through the Signed Off booking platform. You are responsible for ensuring that your booking details are correct.
Cancellation Window. You may cancel or reschedule a session up to 8 hours before the scheduled start time via your account or by contacting our front desk. Cancellations received after this window, late arrivals, and no-shows are charged in full and are non-refundable. We may, in our sole discretion, waive cancellation fees where we are satisfied your reason for cancellation was due to a verified medical or other emergency circumstance.
Our Right to Cancel. We may cancel or reschedule a session at any time for operational reasons. If we cancel a session, your sole remedy is (at our election) a replacement session or a credit to your account.
Membership Subscription Fees
Signed Off offers membership subscription-based access to its in-person experiences and the Signed Off App. Signed Off reserves the right to cancel, interrupt, or reschedule any class, session, or event. Subject to your payment of applicable fees (including applicable taxes) and compliance with these Terms, we grant you a non-exclusive, non-transferable, limited right and license to access and use the Service for non-commercial, personal use only.
Memberships are billed on a periodic basis as specified at the time of purchase (e.g., monthly or yearly). Your membership will continue on a recurring basis unless and until you cancel or the account is otherwise suspended or discontinued. Members must provide a minimum of 15 days' notice before the next renewal date in order to avoid additional membership charges. If notice is given less than 15 days before the next billing date, Signed Off will take one additional membership fee after the cancellation has been made, and membership privileges will continue for the duration of that additional cycle.
If Signed Off increases the price of a subscription, we will endeavour to notify you via email with at least 30 days' notice. We require that you provide a valid credit or debit card at the time you register for a free trial. Signed Off will not bill your account until the free trial has expired, provided that you have not cancelled during the free trial period. You may only use a free trial once. You will not receive a notice from Signed Off that your free trial has ended. If you wish to avoid charges to your payment method, you must cancel your subscription prior to midnight EST on the last day of your free trial period.
Users may not share, give, or sell their password or username to any other person or entity. Excessive logins by any user will be construed as fraudulent use and will result in immediate cancellation of membership without refund. Signed Off is a non-refundable subscription service. We do not refund unused time.
Membership Freeze
We may, at our discretion, allow you to place an active membership on hold ("Freeze") for injury, travel, or other approved reasons, on the terms published on the Site at the time you request the Freeze. A Freeze pauses billing and extends the membership term by the length of the approved Freeze. During any Freeze, you may not use your membership for Services. A request for a Freeze must be submitted by email to lisa@signedoff.ca at least 7 business days before your next billing date. Any Freeze must be no shorter than 2 weeks.
Freeze policies by membership type:
• Founding Members: A Freeze of up to 6 weeks is permitted within any 12-month period. If you Freeze your membership for more than 6 weeks, you agree to pay $5 per week for each week in excess of 6 weeks.
• Unlimited Members: A Freeze of up to 4 weeks is permitted within any 12-month period.
Passes, Gift Cards & Final Sales
All sales of session credits, class passes, memberships, gift cards, and retail merchandise are final. Except as required by applicable consumer-protection law, amounts paid are non-refundable, non-exchangeable, and have no cash-surrender value. Balances may be applied only toward eligible Services or Products offered by Signed Off. Defective merchandise may be exchanged for an identical item within 14 days of purchase, subject to stock availability.
Purchased monetary gift cards do not expire and are not subject to dormancy fees. Promotional gift cards or vouchers may carry an expiry date as stated on the card. Your membership is strictly non-transferable and is personal to you; however, you may purchase credits or single sessions for other persons.
Introductory or promotional offers are limited to one per person unless otherwise stated. Misuse voids the offer.
Pricing, Payments & Chargebacks
Currency & Taxes. All prices are quoted in Canadian Dollars and are exclusive of applicable GST, HST, and any other governmental fees, each of which will be added at checkout.
Payment Processing. Payments are processed by Stripe, subject to the Stripe Services Agreement (Canada). By making a purchase you agree to be bound by Stripe's terms, available at stripe.com. We may change our payment processor at any time without notice.
Recurring Payments. If you purchase a membership with recurring billing, you authorize us and our payment processor to charge the payment method on file at the stated interval until you cancel in accordance with the membership terms.
Chargebacks. You agree not to initiate a chargeback or payment dispute unless you have first emailed us at lisa@signedoff.ca and allowed us at least 15 calendar days to investigate and resolve your concern. We reserve the right to suspend or terminate your account and send your account for collections in the event of any improper chargeback.
Subscriptions via Apple ID & Google Play
Users may subscribe to the Service using the ID associated with their Apple App Store account or Google account by using the relevant process on the applicable App. When doing so, users acknowledge and accept that:
• Any payment due shall be charged to their Apple ID account or Google account;
• Subscriptions are automatically renewed for the same duration unless the user cancels at least 24 hours before the current period expires;
• Any and all fees or payments due for renewal will be charged within 24 hours before the end of the current period;
• Subscriptions can be managed or cancelled in the user's Apple App Store or Google Play account settings.
The above shall prevail upon any conflicting or diverging provision of these Terms.
Offers, Discounts & Coupons
Signed Off may offer discounts, promo codes, or special offers from time to time. Any such offer is subject to eligibility criteria and is granted at our sole discretion. Repeated or recurring offers create no enforceable right or entitlement to future discounts.
Unless otherwise stated, the following rules apply to coupons and offer codes:
• Each coupon is only valid when used in the manner and within the timeframe specified.
• A coupon may only be applied in its entirety at the time of purchase — partial use is not permitted.
• Coupons cannot be applied cumulatively.
• After the specified period, coupons automatically expire with no possibility of cash-out.
• The user is not entitled to any credit, refund, or compensation if there is a difference between the value of the coupon and the redeemed value.
• Coupons are intended solely for non-commercial use. Any reproduction, counterfeiting, or commercial trade of coupons is strictly prohibited.
Code of Conduct & Facility Rules
You must follow all posted rules and the instructions of our staff at all times. Disorderly, abusive, disruptive, or unsafe behaviour is prohibited and may result in immediate ejection without refund. You are responsible for your personal belongings. Signed Off is not liable for loss, theft, or damage to personal property.
Modification & Discontinuation
We reserve the right at any time to modify, suspend, or discontinue — temporarily or permanently — the Service or any portion thereof, with or without notice. You agree that Signed Off will not be liable to you or to any third party for any such modification, suspension, or discontinuance. We may from time to time experiment with or otherwise offer certain features or elements of the Service, including promotional features, user interfaces, plans, pricing, and advertisements, at our sole discretion and at any time without notice.
Proprietary Rights
All materials relating to the Service — including names, logos, trademarks, images, text, graphics, videos, photographs, illustrations, artwork, and software (collectively, "Material") — are protected by copyrights, trademarks, and/or other intellectual property rights owned and controlled by Signed Off or by third parties that have licensed their material to the Company. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way without the Company's prior express written permission.
If you send us any feedback, ideas, or suggestions relating to the Services ("Feedback"), you grant us a perpetual, worldwide, royalty-free, sublicensable right and licence to use, reproduce, modify, publish, distribute, and otherwise exploit the Feedback for any purpose without credit or compensation to you.
Privacy, Marketing & Security
Our collection, use, and disclosure of personal information is governed by our Privacy Policy published at signedoff.ca/privacy-policy, which is incorporated by reference into these Terms.
Security cameras may be installed in common, non-private areas of our facility for security and operational monitoring only. No footage will be used for advertising or marketing without your separate written consent.
If you opt in, you authorize us to send you promotional emails or SMS messages. You may withdraw consent at any time by following the unsubscribe instructions or emailing us at lisa@signedoff.ca.
Consent to Electronic Communications
By using the Service, you consent to receiving electronic communications from us, including notices about your account and information concerning the Service. You agree that any notices or communications that we send to you electronically will satisfy any legal communication requirements. You are solely responsible for all fees charged by your telecommunications service provider related to your use of the Service, including any SMS or text messaging fees and data charges.
No Medical Advice
The Site, the facility, and our staff may provide general information on contrast therapy, wellness, or fitness. That information is educational only and is not medical advice. No doctor-patient or other healthcare relationship is created. You must consult a qualified healthcare professional before acting on any information obtained from us or deciding whether the Services are safe for you. Use of the Services is not a substitute for professional medical evaluation, diagnosis, or treatment.
Limitation of Liability
Except in a case where we are in violation of these Terms, Signed Off will not be held liable for any loss, injury, claim, liability, or damages of any kind resulting in any way from use of the Website or the Services. Your use of the Website is at your sole risk. The Website is provided on an "as is" and "as available" basis without any warranty or condition, express, implied, or statutory.
In no event will Signed Off have any liability to you or any third party for any lost profits or revenues, or for any indirect, special, incidental, consequential, or punitive damages however caused, whether in contract, tort, or otherwise, and whether or not you or the third party have been advised of the possibility of such damages.
Waiver of Class Action
By using the Website, you agree to resolve any claim or dispute arising between you and us on an individual basis, rather than as part of a group or class. You hereby waive any right you may have to commence or participate in any class action lawsuit against Signed Off or its affiliates related to any claim, dispute, or controversy arising from your use of the Website or the Services. The above waiver shall not apply to claims or disputes arising under consumer protection legislation or any other claim where a waiver of class action lawsuits is unenforceable at law.
Health & Safety Measures
We reserve the right to implement and enforce health and safety measures (including proof of vaccination, negative-test requirements, face-covering rules, or capacity limits) in accordance with applicable public-health orders or our own risk assessments. You must comply with such measures to access the facility.
Electronic Signatures & Records
You agree that (a) your electronic acceptance of these Terms and any related documents has the same legal effect as an original ink signature, and (b) electronic records maintained by us or our booking platform concerning your acceptance will be admissible and binding under applicable electronic transactions legislation in Ontario.
Third-Party Links & Integrations
The Site may contain links to or integrations with third-party services, including but not limited to the booking platform and social media widgets. Those services are subject to their own terms and privacy policies. We are not responsible for their content or practices.
Force Majeure
We are not liable for any delay or failure to perform caused by circumstances beyond our reasonable control, including but not limited to acts of God, pandemic, fire, flood, storm, strike, lockout, labour dispute, government order, war, civil commotion, shortage of materials or utilities, or interruption of transportation or communication services.
Assignment
We may assign or transfer our rights and obligations under these Terms without restriction. You may not assign or transfer these Terms or your rights hereunder without our prior written consent. Any unauthorized assignment is void.
Updates to These Terms
We may amend these Terms at any time by posting the amended version on the Site. Changes are effective immediately upon posting. We will make every effort to communicate any material changes via email or through notifications on the Site. Your continued use of the Site or the Services after posting constitutes acceptance of the amended Terms.
Governing Law & Jurisdiction
These Terms and all disputes arising hereunder are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles. You irrevocably submit to the exclusive jurisdiction of the courts of the Province of Ontario.
Accessibility
Signed Off is committed to providing its Services in a manner that is accessible to all clients in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation, please contact us at least 48 hours before your visit.
Notices
Except as otherwise specified, notices under these Terms must be sent (i) by us to the email address in your account, and (ii) by you to info@signedoff.ca. A notice is deemed received 24 hours after the email is sent, unless the sender is notified that the email address is invalid.
Questions, comments, or concerns?
Contact us at info@signedoff.ca